Returns & Exchanges

At Aubergine Foods, we strive for 100% satisfaction with every order; however, due to the perishable nature of our products, returns are handled with specific food safety protocols in mind. If your order is damaged or incorrect, please contact us within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your package for any signs of damage, temperature issues, or missing gourmet items.

• 2.
  Contact Support

  Email our customer care team with your order number and clear photographs of the product and packaging if there is a quality concern.

• 3.
  Verification Review

  Our quality assurance team will review your claim within 24 business hours to determine if a replacement or credit is applicable.

• 4.
  Resolution Processing

  Once approved, we will either dispatch a fresh replacement immediately or issue a refund to your original payment method.